Terms & conditions

1. Provider

Legal services are provided by kohút & partners s.r.o., a law firm with its seat at Námestie SNP 74/28, 960 01 Zvolen, Slovakia, company ID 47 235 888, VAT ID SK2023356478, registered in the Commercial Register (District Court Banská Bystrica, section Sro, insert no. 20922/S) and in the list of attorneys kept by the Slovak Bar Association (the „firm“).

Contact: klienti@tkak.sk, +421 907 823 239.

The firm carries professional indemnity insurance for damage caused in the practice of law. Details of the insurer and the cover are provided on request, and always when authorising a contract on the transfer of real property.

Supervision of the practice of law is exercised by the Slovak Bar Association, Kolárska 4, 813 42 Bratislava. Consumer-protection supervision is exercised by the Slovak Trade Inspection, Inspectorate for the Banská Bystrica Region, Dolná 46, 974 00 Banská Bystrica 1.

2. Scope

These terms govern ordering and provision of the fixed-price legal services offered on this website (each a „package“).

A consumer is a client — a natural person not acting within their trade or profession. Provisions marked as consumer provisions apply only to them.

The scope of each package — what is included, what is not, the turnaround and the documents we need — is shown with the package at the time of the order and forms part of the contract.

Matters beyond a package and representation in proceedings outside it are covered by a separate legal services agreement to which these terms do not apply.

3. Order and conclusion of the contract

The client selects a package, any tier and add-ons, completes the order form including a short description of the matter and pays online. The scope, the total price including VAT and any state fees payable separately are shown before the order is sent.

By sending the order and paying, the client makes an offer to conclude a contract for the legal service within the scope of the selected package.

The firm reviews the order, in particular whether it must refuse to provide legal services under s. 21 of Act No. 586/2003 Coll. on the Legal Profession (for example due to a conflict of interest) and whether the selected package fits the matter. The contract is concluded when the firm's confirmation of acceptance is delivered to the client's e-mail, usually within one business day of payment.

Until the contract is concluded the amount paid is an advance. If we do not accept the order, we refund the full advance without undue delay, at the latest within 14 days, by the same means the client used.

If another package or tier fits the matter better, we say so before accepting the order; the client may switch with the difference paid or refunded, or cancel with a full refund.

4. Price and payment

Prices are in euro including 23 % VAT. For tiered packages and add-ons the price follows the client's selection; the total is shown on the order button before payment.

Court and administrative fees are not part of the package price and are charged at their actual amount.

Payment is made in advance through the Stripe payment gateway; card data is processed solely by the gateway provider. The receipt and invoice are sent by e-mail.

If the matter turns out to exceed the scope of the package, we tell the client and quote the price before carrying out any work beyond the package. Without the client's consent no such work is done or charged.

5. Provision of the service

We start after the contract is concluded and the required documents are delivered. The stated turnaround runs from payment and delivery of complete documents, whichever is later; an express variant or add-on carries its own turnaround.

The client must provide true and complete information and the necessary cooperation. The firm is not liable for consequences of untrue or incomplete client information.

Where anti-money-laundering rules or attorney authorisation of a document require it, the client must allow their identity to be established and verified.

If the client fails to deliver documents or cooperate within 30 days of our request, the firm may terminate the contract and refunds the price less the value of the service actually provided.

Outputs are delivered electronically, with filing confirmations where a submission is made to a court or authority.

The firm acts under the Act on the Legal Profession and the professional rules of the Slovak Bar Association, is bound by professional secrecy and follows the client's instructions unless they conflict with the law. No outcome of proceedings is promised.

6. Termination by the firm

The firm may withdraw from the contract for serious reasons under s. 22 of the Act on the Legal Profession, and always if it later finds a reason requiring it to refuse to provide legal services.

In that case it refunds the price less the value of the service actually provided, at the latest within 14 days.

7. Consumer withdrawal

A consumer may withdraw from the contract without giving a reason within 14 days of its conclusion (s. 20(1)(a)(2) of Act No. 108/2024 Coll. on Consumer Protection). The deadline is met if the notice is sent on the last day at the latest.

Withdrawal is possible through the „withdraw from the contract here“ function on the Withdrawal page (s. 20a of Act No. 108/2024 Coll.), by e-mail to klienti@tkak.sk or by letter to the firm's seat; the model form is available on the same page.

Starting before the deadline: in the order the consumer may ask us to start providing the service before the 14-day period expires. In doing so the consumer gives express consent and declares they were informed that the right of withdrawal is lost once the service has been fully provided (s. 17(10) and s. 19(1)(a)).

If the consumer withdraws after the start but before full provision, they pay for the service actually provided up to the day the notice is delivered (s. 21(5)); the rest is refunded.

Without that consent we start only after the withdrawal period expires and the stated turnaround runs from that point. Express variants therefore require the consent.

After withdrawal we refund all payments less the value of the service provided, at the latest within 14 days of the notice, by the same means the consumer used (s. 22(1) and (6)).

8. Complaints

Complaints may be sent to klienti@tkak.sk or by letter to the firm's seat, stating the service and the defect.

We confirm receipt without undue delay and settle the complaint within 30 days at the latest. If the complaint is justified we remedy the defect free of charge, or reduce or refund the price where that is not possible.

9. Monthly subscription

The monthly subscription is offered to business clients only. By ordering it the client confirms they act within their business activity.

It is paid monthly in advance by automatic card payment through Stripe on the day matching the first payment, and covers the hours and other items stated with the plan.

It can be cancelled at any time in the self-service portal or by e-mail; cancellation takes effect at the end of the paid period, with no proration of the started period.

10. Personal data and professional secrecy

Personal data is processed to handle the order and provide the legal service; see the Privacy page for details.

All information provided to us is covered by the attorney's duty of confidentiality under s. 23 of the Act on the Legal Profession.

11. Dispute resolution

A consumer may ask the firm for redress if dissatisfied with the handling of a complaint. If we reject the request or fail to reply within 30 days, the consumer may file for alternative dispute resolution.

For these disputes the ADR body is the Slovak Trade Inspection (s. 3(2)(c) of Act No. 391/2015 Coll.), Slovak Trade Inspection, Inspectorate for the Banská Bystrica Region, Dolná 46, 974 00 Banská Bystrica 1; a filing may also be made with another authorised legal entity on the list kept by the Ministry of Economy of the Slovak Republic.

This does not affect the right to go to court or to complain to the Slovak Bar Association.

12. Final provisions

The contractual relationship is governed by the law of the Slovak Republic. The contract is concluded in Slovak; this English text is a translation and the Slovak version prevails in case of conflict.

The firm may amend these terms; the version in force when the order is sent applies to that contract.